Keep a Lid on Your Inbox

Most people I know have trouble keeping up with incoming email in this information and technology-crazed world we live in. It's no surprise that this can quickly lead to an out-of-control inbox. Some people simply leave the majority of their email sitting in one big "pile" in their inbox, relying on the relatively good search-ability of today's email programs. While this works for some people, many corporate environments have storage limits that can lead to panicked deleting frenzies when you've hit the limit. Also, most people I know feel at least slightly overwhelmed by their over-stuffed inboxes. It's like a giant pile of papers on your desk - at some point you don't know what's in there and you don't know what you're missing, leading to missed deadlines, opportunities, and miscommunication affecting business and even personal relationships. But enough gloom and doom - you can stay on top of your inbox! Just like any other organizing task, there is no one right way to manage your email, but I can tell you what I do, which is a place to start if you're feeling overwhelmed.

1. Set a limit or personal goal for the number of emails in your inbox. My personal goal is 50. In an ideal world, your inbox would be limited to just incoming mail and perhaps action items (though I try to keep those in a separate folder). This limit helps me know when it's time to do a little extra maintenance (see below) to get things back under control.

2. Use folders to organize emails you want to save. I personally have 3 action-related folders, Action, Read/Review, and Waiting For, that help me keep tabs on active emails. Then I have a series of folders to organize emails I'm saving for reference. This means that I don't generally need to "search" for emails - I usually know where to find them. One word of caution, if you set up action-related folders, you must look in them regularly (likely daily) so you don't miss items you need to deal with. Just like any other habit, this takes time to get used to, so reminders on your calendar might be helpful for the first month or so.

3. Maintain, maintain, maintain. An inbox can "pile" up in just a day, so a regular (again, likely daily) maintenance plan is a must. To keep things under control, treat your inbox "pile" just like a regular pile of mail. Go through each item, one by one, and decide what needs to happen to it. The options are delete, reply, take action or save for reference. If you can take care of something with a quick reply, go for it. Otherwise, move action items to your Action folder to be taken care of at an appropriate time. If there's something you'd like to read, but don't want to get side-tracked know, throw it in the Read/Review folder. You get the idea.

Note: If you are starting from an overwhelmed place, my advice is to implement a simple system (like the above) immediately for incoming mail and also spend 10-15 minutes a day dealing with the backlog until you are cleaned up. Follow the same process described above. Often, old emails can be dealt with (and likely deleted) quickly because they are no longer relevant, so the clean-up may be faster than you think. Do yourself a favor and delete e-newsletters, etc. that are older than a few months - nobody has time to read everything they receive.

Bottom Line: Setting up some folders and spending just a few minutes a day to make sure all new emails are dealt with or filed is all you need to keep a lid on your inbox!